At Greenne, we strive to provide high-quality products and ensure customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

• The return request must be made within 24 hours of the product being delivered.

• The product must be unused, unopened, and in its original packaging.

• The product must be returned with all original accessories, labels, and invoices (if applicable).

• The product should not be damaged due to misuse, negligence, or improper handling after delivery.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, all liquid products are non-returnable and non-refundable, including but not limited to:

• Liquid fertilizers

• Plant nutrients

• Plant care liquids

• Growth enhancers

• Pest control liquids

• Any other liquid-based products sold by Greenne

Returns or refunds will not be accepted for these products unless they are received in a damaged, defective, or incorrect condition.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery,

• Defective, or

• Different from what you ordered,

please contact us within 24 hours of delivery with:

• Your Order Number

• Photographs of the product and packaging

• A brief description of the issue

After verification, we may offer a replacement, refund, or another appropriate resolution at our discretion.

4. Return Process

To request a return:

1. Contact our customer support within 24 hours of receiving your order.

2. Provide your order details and the reason for the return.

3. Wait for return authorization before shipping the product.

4. Once approved, securely pack the item and send it to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refunds

Once the returned product is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be processed using the original payment method or another mutually agreed method within 7–10 business days.

Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

6. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, Greenne may bear the return shipping cost.

• For all other eligible returns, the customer is responsible for the return shipping charges unless otherwise agreed.

7. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Contact Us

If you have any questions about this Return & Refund Policy or wish to initiate a return, please contact us using the details available on our website.

Website: https://greenne.co.in

Email: info@greenne.co.in

Phone: +918650010202